When making calls that are less than warm and reaching people that are not expecting your call, sometimes you catch people in a bad mood. Today I have caught several people in bad moods. But perhaps my favorite was Steve. "Hi this is Steve" *" Hi Steve this is Andy from One Key." "One Key? What is One Key?" *"One Key, the luxury travel club you had requested more information from." "Oh, yes, right. We'll I'm in the Midwest. Have a good day." CLICK
And surprise surprise, he didn't pick up the phone when I called back to let him know that we work with people from the Midwest too!